Complaints Procedure
Weight Loss Injection - Complaints Procedure
Complaints Procedure
Because your voice helps us get better.
At Weight Loss Injection, we’re committed to delivering care that’s not only safe and effective — but also kind, responsive, and human. We know things don’t always go to plan, and if something hasn’t felt right, we genuinely want to know.
Your feedback helps us grow. Whether it’s a suggestion or a concern, every message is read with care and used to shape how we move forward. Thank you for giving us the chance to make things better.
How We Handle Complaints
We treat all complaints with the seriousness they deserve — whether it’s about your experience, a delivery, our process, or anything else.
- Once we receive your message, we aim to acknowledge it within 48 hours.
- A dedicated member of our support team will review and respond with care.
- If your concern relates to clinical care or medication, it will be escalated to a pharmacist or clinician in line with our regulated procedures.
- We aim to resolve most matters quickly, fairly, and transparently — keeping you informed throughout.
How to Reach Us
The easiest way to share your concern is via our Contact Us. Please include as much detail as you can — it helps us understand what’s happened and how we can fix it.
For formal complaints or anything sensitive, we kindly ask that you write to us via email so we can ensure a full and traceable record:
complaints@weightlossinjection.co.uk
Our team monitors this inbox Monday–Friday and aims to respond within two working days.
We Welcome All Feedback — Not Just Complaints
Sometimes it's not a complaint — just a suggestion, a kind word, or an idea for how we can do things better. Please know that your voice always matters.
We regularly review feedback to improve our service, our website, and the way we care for you. Thank you for helping us stay human, humble, and always learning.
Regulatory Info
Weight Loss Injection Ltd operates in accordance with the guidance set out by the General Pharmaceutical Council (GPhC) and Advertising Standards Authority (ASA/CAP). If you feel your concern hasn’t been resolved after contacting us, you may contact the GPhC directly for further guidance:
If you’re ready to get in touch, we’re listening.
Thank you for choosing us — and for helping us be even better tomorrow than we are today.